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Frequently Asked Questions
Our Frequently asked questions
We have taken out the guess work by answering our most frequently asked question all here on one page. Take a moment to scroll through to find the answer you are looking for.
For every retreat other than those facilitated by the Mana Team (for example, Relax Weekends and Coming Home retreats), guests must book one Mana Accommodation Ticket (shared room, single room, double bed, camping, or commuter rate) and one tuition ticket for the retreat facilitator.
We encourage any guest having trouble completing their booking online to email [email protected] or phone our office at +64 7 866 8972. Our staff will be happy to help you troubleshoot any issues you might be having.
To secure your booking we ask for payment in full at the time of registration.
Space in a retreat can only be reserved after online booking is complete with payment in full.
We have a built in payment gateway called Eway, we have been using this secure online system to take payments on our website for over 5 years. It is safe and simple to use.
- Simply choose credit or debit card as an option for payment.
- This will open a new screen where you can enter your card number and details.
You will have an option to save your payment details to your account for ease of future purchases… you can be sure your account details are kept safe. Your card information is stored within the payment processor so no hard copy is kept on file.
We have integrated a payment system called POLi which links you straight to your account where you can make a direct credit transfer to us.
Follow these simple steps:
- Choose to pay with Internet Banking by clicking the POLi payment option
- Select your bank and click proceed with payment
- Login to your bank
- Follow the prompts to complete the transaction (may include selecting account or entering second factor information)
- Complete the payment and receive your receipt
Yes. POLi places a lot of importance on the security of its software. They never capture sensitive information, such as user names or passwords.
The introduction of POLi payment gateway means that you have the convenience of making payments direct from your account if you do not have a credit or debit card.
With a small administrative team behind the scenes we have streamlined our accounting systems to make it as sustainable as possible.
POLi has provided a solution for you, as a way to make direct bank transfers, and for us to reduce the amount of manual work involved in processing payments.
Yes. You will receive a receipt by email shortly after you have completed your payment.
questions about Accommodation?
Yes, we will do our best to put you in the same room. When you fill out registration form make sure you include your friends name as a preference for rooming, and that they do the same.
We encourage guests to use ear plugs as often shared rooms have an element of noise that can be unfamiliar. If you are overly conscious of your sleeping sounds then you may prefer to book a single room for yourself. Please know that our rooms have relatively thin walls and sound does travel either way, so please do whatever will help you to sleep at ease.
Yes, we will do our best to room you in the centre building if you can let us know of your rooming preference when you fill out your registration form. There are limited rooms in the centre and these fill up fast, we suggest you book early to avoid missing out.
Our main centre building has a ramp access and a bathroom suitable for wheelchairs. As their are limited rooms within the centre building we do our best to give preference to medical and mobility conditions, however, these rooms do fill fast and we recommend booking early to reserve them.
Most of our accommodation has shared bathroom facilities. There are six rooms in Moana that have en suites and we avoid taking special requests for these as all of our shared rooms are charged at the same rate.
All of our rooms are a very similuar size. The only difference with a double room is that it has a double bed instead of two singles.
Food & dining
Like many retreat centers around the world, Mana has always been vegetarian. We believe that this diet supports simple, healthy eating that promotes clear mind and body, while treading lightly on the planet.
We use local, seasonal, fresh, homemade whole foods; organic wherever possible. An increasing amount of food is grown on the Mana land and we preserve when there is seasonal abundance. We serve a whole food, mostly organic menu and each meal has sources of protein and a good percentage of raw foods. Typically we serve the main meal at lunchtime when we are more active and a lighter meal of soup and salads in the evening. This is usually followed by the ever important treat of a dessert.
We cater to vegan, dairy-free, gluten-free, and wheat-free diets. All of our meals are lacto-ovo vegetarian. For those who have dietary needs beyond those listed above, we encourage you to bring food to supplement what we serve at every meal.
Our menus vary to support the group: a simple ‘Indian’ type of diet for a yoga group; menus following ayurvedic or macrobiotic principles when this is part of the teaching; healthy vegetarian twists on familiar dishes for newcomers adjusting to a new way of eating; a mostly raw, detoxifying menu to help alkalise and cleanse the body where health & rejuvenation are primary focus; specialised diets for particular health conditions like the Gawler Institutes diet for cancer patients based on the “Living into Health” cookbook by Ian Gawler.
Each meal served at Mana takes protein supply into account and over the day the body is supplied with totally adequate amounts – rice milk mixed into hot cereal, the nut butters and other tasty spreads, the seeds & nuts sprinkled through salads, the soy milk or tahini in the delicious dressings, the quinoa and other whole grains as well as the more obvious beans, legumes, eggs, dairy products, tofu & temphe.
As in all things, balance is important. A high protein, low carb diet over an extended time for weight loss and to reduce insulin production can stress the kidneys and liver. Whole food carbohydrate sources, including vegetables are typically slowly absorbed by the body and therefore low on the glycemic index. The other advantage of whole grains is that nature hras a great skill in packaging vital vitamins, minerals and oils along with carbohydrate for the best absorption and health.